Who packs and ships my orders?
All orders are packed with love by me, Ashleigh.
When will my order ship?
Orders ship within 7 days or less. I ship orders every weekend, so your order will ship the weekend after your order is placed. If you place an order over the weekend, I will do my best to ship it immediately if I haven't already shipped out the orders for the previous week. If the orders for the previous week have already been shipped, your order will ship the following weekend.
Do you ship internationally?
Yes. I offer a stamped mail option for international orders. This means your order will be sent in an envelope with a stamp. Currently, I do not offer a tracked mail option for international orders. Also note, I have digital downloads of my prints available for anyone, anywhere!
How long does shipping take?
Estimated shipping for US orders using stamps is 1-5 business days
Estimated shipping for US orders using paid shipping is 2-5 business days
Estimated shipping for International orders using stamps is 7-21 business days
These are estimates from USPS. I cannot guarantee ship times and I am not responsible for shipping delays. If you need to have your purchased items for a specific date, please be sure to place your order well in advance.
Can I track my order?
If your order is sent using stamped mail, tracking will not be available. US orders with paid shipping will have a tracking number provided in your shipping confirmation email.
My order was mailed using stamps and has not arrived. What next?
You must wait until you are outside of the estimate window (5 business days past ship date for orders to the contiguous US, and 21 business days past ship date for orders to Hawaii and Alaska or any international orders). Once the window has passed and you still have not received your order, please let me know using the "contact me" section below.
While a lost order is rare and terribly inconvenient, it does happen. By consenting to using stamped mail, we are mutually assuming the risk of an order being lost and unable to track. That being said, I will do my best to work with you if this happens to your order. If the order is valued at or under $20 USD, I will replace the order at no cost to you. If the value is over $20 USD, I will replace the order at 50% of the original cost.
Scammers are a real thing, so please note, I reserve the right to refuse a replacement if a person has made multiple orders that are lost. A second replacement of an order will not be made under any circumstances.
I accidentally provided the wrong/incomplete address. What do I do?
If you provided the wrong address, please use the "contact me" section below to let me know ASAP. If the order has not been shipped yet, I will correct the address for you. If the order has already shipped, unfortunately, there's nothing I can do to fix it at that point. I will not refund or replace the order under this circumstance. It is imperative as the buyer that you double check all of the information you are providing for accuracy before placing an order.
Can I return or exchange my item?
No, I don't offer returns, refunds, exchanges, or cancellations. If for any reason you are unhappy with your order, please reach out to me through the "contact me" section below and let me know what the problem is. I am happy to work with you to try and improve your experience.
Do you do commissions, collaborations, or partnerships?
Yes I do! Please submit any business inquiries to my email ashleighmonetxo@gmail.com and I will get back to you at my earliest convenience!